WHAT is Customer WOW Academy and WHY is it so important?
These days customer experience stands in the middle of every successful business. The excellent service which some of the companies managed to offer is the competitive advantage that separates them from the others in the industry.
According to RCEIR, 89% of the consumers have stopped doing business with a company after experiencing poor customer service. While 86% are willing to pay 25% more for a better one.
Today we see in the client a brand ambassador who has the potential to impact more profoundly than our own sales resources can.
On the other hand, in this highly competitive market environment full of products and services, companies invest even more into their client’s experience alone. Meanwhile, clients are getting even more demanding when it comes to the required products/services. They are willing to easily give up everything if they felt dissatisfied with the brand.
"A satisfied customer is the best business strategy of all." — Michael LeBoeuf
H-vision method - creativity, provocation, inspiration
The face of your brand are all people who provide the service to your clients. The first meeting with them – the first word, gesture, smile creates the first impression of the brand as well.
The way how the person feels in the process of buying/ deciding has the power to determine his future interaction with your company and respectively your business revenues.
Creating Customer WOW Academy, our main goal was helping each company to offer the best customer service. We have dedicated it to the employees’ growth, whose work is focused mainly on customer interaction.
We designed an academy after which:
- Your employees will develop their communicational skills to generate bigger business results and to be motivated and satisfied with the things they do.
- Your clients will receive more than expected in their regular interactions with the company so that they can be loyal and happy.
- People, regardless of their role, will become more empathetic and will develop the ability to put themselves in somebody else’s shoes.
Some of the benefits
Customer WOW Academy is a format that helps people in the service industry to step back and to look at their role from a different perspective.
During the training, they will work under the mentorship of two professionals – a psychologist and an actor, who will help them develop or improve the necessary skills, critical for positive customer service.
- How to create one positive customer experience?
- Politeness. Empathy.
- Clear communication skills.
- The ability to read the client.
- Acting skills.
- Ability to deal with surprises.
- Ability to influence.
- Desire for development/ learning.
- Attitude for a change.
What do you need to know about Customer WOW Academy?
What are the trained competences?
Empathy, Self-awareness, Story telling, Active listening, Growth and a lot more.
New dates are coming soon.
Milena Hadzhiivanova – psychologist, executive coach, trainer…
Milena Hadzhiivanova is one of the business coaches in Bulgaria with a broad experience in different companies and a highly interactive approach, provocation and insights into the needs of the audience and leading them towards changing attitudes and behaviors. She likes to create and use innovative approaches, she is bold in the choice of methods used in order to make people think and eager to develop.
Bashar Rahal – actor, producer, motivational speaker…
Well known as an actor and a producer in the last few years, he changes the scene, taking part in different H-Vision’s projects for developing people and teams. He has very successfully fitted into the role of a business trainer with his different perspective, experience, and honest feedback to the audience.
The unusual collaboration between an actor and psychologist creates a remarkable team and brings in itself power to the people who want to develop themselves – in a professional and personal plan.